Refund policy

Return & Refund Policy

We want you to be happy with your purchase. Please review our return and refund policy below.

Returns

We keep things simple. If you’re not satisfied with your product, you can request a refund. We may ask for photos or videos to verify the product’s condition and determine whether the issue was caused by shipping or other factors. However, Items marked as final sale are not eligible for returns or refunds. This will be clearly indicated on the product page at the time of purchase.

Refunds

You may request a refund or replacement if:

  • Your item arrives damaged

  • Your item is defective

  • You received the wrong item

  • Your item is not as described

To request a refund, please contact us within 30 days of delivery and include:

  • Your order number

  • A short explanation of the issue

  • Photo or video proof 

Approved refunds will be processed promptly.

Refund Processing

  • Refunds are issued to the original payment method

  • Processing time typically takes 5–10 business days, depending on your bank or card provider

  • You will receive a confirmation email once the refund has been issued

Non-Refundable Situations

Refunds may not be granted if:

  • The request is made more than 30 days after delivery

  • The issue is caused by incorrect shipping information provided at checkout

  • The product was damaged due to misuse or normal wear

Order Cancellations

  • Orders may be canceled within 12 hours of purchase

  • After 12 hours, orders may already be processed and cannot be canceled

Contact Us

If you have questions or need help with your order, please contact us at:

 smartlifeshopnow@gmail.com

We respond within 24–48 hours.